Laos Train Refund Instructions

Deadline basis: Refund and change windows are measured against the scheduled departure time shown on the ticket, which is the departure station’s local time. No customer-side conversion to China Standard Time is required. A request received exactly at the stated cutoff is not eligible; it must be received more than the required time before departure.

1. Cancellation Before Ticket Issuance

If the ticket has not yet been issued, open the order page and submit a cancellation request immediately. The refundable amount is calculated by the order system. Payment-channel or transaction charges already incurred may be deducted. Once issuance has completed, the issued-ticket rules below apply.

2. Refund After Ticket Issuance

  • The request must be received more than 30 minutes before the scheduled departure time shown on the ticket.
  • The station handling deduction is 20% of the issued ticket amount.
  • The issued ticket amount is the paid order total minus service fees, order add-ons and payment-channel charges.

3. Change Eligibility

An issued ticket change request must be received more than 6 hours before departure. Trains departing within 48 hours may only be moved to an earlier eligible service. The new train and seat must be available.

There is no universal change-fee percentage. Approval depends on remaining seats, ticket and fare conditions, fare difference and final confirmation by the train operator. A lower new fare does not guarantee a refund of the difference.

4. Non-refundable Charges

Service fees, order add-ons and payment-channel charges are not part of the issued ticket amount and are handled separately. Some payment methods may also incur a fixed refund charge. The amount displayed in the order’s refund confirmation is the controlling amount.

5. How to Apply

  • Open the website’s Orders page and locate the order using the order number and contact details.
  • Open the order details and choose Refund or Change, then submit the requested information.
  • Submit only once and wait for the result. Do not create a duplicate request for the same ticket.
  • If the action is unavailable or the time-zone deadline is unclear, contact customer support before the cutoff and provide the order number.

6. Processing Time and Special Fares

  • After approval, the refund is returned to the original payment method. Banks and payment providers commonly require 7–15 business days; the actual posting time is controlled by the provider.
  • Promotional, special, partially used, already scanned or operator-restricted tickets may be non-refundable or non-changeable even when the general time window is met.
  • Operator cancellations, disruptions and force-majeure cases are reviewed separately under the operator’s final decision.