How can we help you?

Choose your departure and arrival stations, travel date and passenger count. Select a train and seat class, enter passenger details exactly as shown on the travel document, then check the order summary before paying.

The dates you can select may extend beyond the railway’s ticket release window. If a service is offered as a pre-booking, we can request tickets only after sales open. Payment does not guarantee availability; check the status and instructions shown for your order.

Prepare each passenger’s travel document and enter the details requested on the booking form, including the name and document number where required. Use the document you will carry on the trip and check all entries before payment.

Include every traveler when searching and provide the child’s details requested on the form. Child fares, age or height limits, and seat requirements depend on the service. If the correct option is unclear, ask support before booking.

Choose from the seat classes shown in the results. Specific seats and adjacent seats depend on availability and the railway’s allocation. A preference is a request, and is confirmed only if it appears in the issued ticket details.

Payment confirmation means the payment was received. Your booking may still be awaiting ticket issuance, especially for pre-bookings. Check your order status and the ticket or collection instructions before traveling.

Check the email address supplied at booking and your order details. Once issued, follow the ticket delivery or collection instructions for your service. A payment receipt alone is not a travel ticket.

Check spam and junk folders, then look up your order on the Orders page. If you still cannot find the booking, contact support with the order number and payment reference. Do not make a second booking until the first order’s status is clear.

Use one of the payment methods displayed at checkout. Availability can depend on your device, currency and payment provider. If a method is not shown for your order, choose another displayed option.

Review the final order summary for the ticket price, any service or payment fees, and selected extras before paying. Check the charge currency too; your bank or payment provider may apply its own currency conversion or other charges.

Check your order status and payment account first. A pending bank authorization does not by itself confirm a booking. If you were charged but the order is not confirmed, contact support with the order number and payment reference before trying again.

Luggage size, weight and quantity limits depend on the operator and service. Check the rules linked to your selected train and the ticket instructions. Contact support before booking if you plan to carry oversized luggage or special equipment.

Station security rules restrict dangerous goods such as weapons, explosives and flammable substances. Limits may also apply to liquids, aerosols and batteries. Check the operator’s current guidance before packing; security staff decide what is permitted.

Allow time for the journey to the station, document checks, security and boarding. If your ticket gives no specific arrival time, plan to arrive about one hour before departure, and allow more time for holidays or international travel. Follow any earlier deadline in your ticket instructions.

Use the station name and location in your issued ticket or collection instructions. Some railway stations are outside the city center, so arrange your transfer in advance. Do not assume a city-center bus station or another rail terminal is the departure point.

Check that the selected service actually crosses the border, and verify passport validity, visa or entry requirements and border procedures for your nationality. A train booking does not grant entry permission. Confirm requirements with the relevant authorities before travel.

Change eligibility, deadlines and charges depend on the order status and ticket rules. Contact support with your order number and requested change as early as possible. A request is not confirmed until you receive updated booking or ticket details.

Review the applicable refund policy and ticket conditions. Eligibility, deductions and processing time depend on the service and order status. Contact support with your order number; submitting a request does not mean a cancellation or refund has been approved.

Contact support or station staff as soon as possible and provide your ticket details. Do not assume the ticket is valid on a later train. Rebooking options, fees and refund eligibility depend on the operator’s rules.

Contact support promptly with your order number and the field that needs correction. Do not send full identity documents through public messages. Corrections depend on the ticket rules and issuance status, and may require a new ticket.